Frequently Asked Questions (FAQ)

General Questions:

Q: What is AbbyDeal? A: AbbyDeal is an online liquidation store offering a diverse range of high-quality products at unbeatable prices. We specialize in providing customers with fantastic deals on a variety of items.

Q: How do I place an order? A: Simply browse our website, add items to your cart, and proceed to checkout. Follow the steps to provide shipping information and complete your purchase.

Q: Is it safe to shop on AbbyDeal? A: Absolutely! We take the security of your information seriously. Our website uses secure protocols, and your payment details are encrypted for a safe and secure shopping experience.

Q: Do you have a physical store? A: Currently, AbbyDeal operates exclusively online. This allows us to offer you the best prices by eliminating the overhead costs associated with physical storefronts.

Product and Inventory:

Q: Are your products new or used? A: Most of our products are new. However, as a liquidation store, we may offer some items that are overstock or discontinued, providing you with excellent savings.

Q: How can I find specific products on your website? A: You can use the search bar at the top of our website or navigate through our categories to find specific products. Additionally, we offer filters to help you narrow down your search.

Q: Are product images accurate representations? A: Yes, we strive to provide accurate and high-quality images of our products. However, variations in monitors and screens may result in slight differences in colour.

Ordering and Payments:

Q: Can I modify or cancel my order after placing it? A: Unfortunately, once an order is placed, we are unable to modify or cancel it. Please review your order carefully before confirming the purchase.

Q: What payment methods do you accept? A: We accept major credit/debit cards, as well as other secure payment methods. You can find the full list of accepted payment options during the checkout process.

Q: Do you offer gift cards? A: Currently, we do not offer gift cards. However, keep an eye on our website for any future promotions or changes in our offerings.

Shipping and Returns:

Q: What are your shipping options? A: We offer standard and expedited shipping options. The available choices and associated costs will be presented during the checkout process.

Q: How can I track my order? A: Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to track your package on the carrier's website.

Q: What is your return policy? A: We have a 30-day money-back guarantee. If you're not satisfied with your purchase, you can initiate a return within 30 days for a full refund. For more details, please refer to our Return Policy.

Contact and Support:

Q: How can I contact customer support? A: You can reach our customer service team via email at service@abbydeal.com. For more contact options, please visit our Contact Us page.

Q: What are your customer service hours? A: Our customer service team is available Monday to Friday, from 9:00 AM to 5:00 PM EST. We strive to respond to inquiries promptly.

Q: How can I leave feedback about my shopping experience? A: We welcome your feedback! You can send your comments and suggestions to service@abbydeal.com. We appreciate hearing from our valued customers.